abc8 bat Privacy Policy
Your personal information is very important to us. This policy provides a full description of how abc8 bat collects your information, where and how it is used, and how securely it is kept.
Introduction and Scope
This Privacy Policy applies to the abc8 bat platform. It takes effect when you use our website, open an account, make a deposit, or use any of our services.
By registering on abc8 bat, you are considered to have accepted all the terms of this Privacy Policy. This policy is consistent with our Terms and Conditions, and reading both documents together will give you the complete picture.
We reserve the right to change this policy at any time. Continued use of the website after any changes means you have accepted the revised policy. We therefore recommend that you review this page regularly.
In this policy, "we" and "our" refer to the abc8 bat platform, and "you" or "user" refers to any registered or unregistered visitor to the platform.
Information We Collect
abc8 bat may collect two types of information from you — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
Information you provide when registering and managing your account includes:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID or passport number (for identity verification)
- Payment information — such as your bKash, Nagad, or Rocket mobile wallet number
- Transaction history and financial activity records
- Information provided when contacting customer support
2.2 Automatically Collected Information
Information collected automatically when you use the platform:
- IP address and device identifier
- Browser type and version
- Operating system information
- Which pages you visited on the website and how long you spent on them
- Behavioural data collected through cookies and similar tracking technologies
- Referral source — meaning how you arrived at our site
2.3 Information Received from Third Parties
In some cases we work with third-party verification agencies for identity verification or fraud prevention. These agencies may provide us with limited information as part of our security procedures.
Purpose of Using Your Information
abc8 bat uses your information only for specific and legitimate purposes. Your information is never used for unrelated or unauthorised purposes.
3.1 Service Operation and Improvement
- Ensuring account creation and management
- Processing deposit and withdrawal transactions
- Managing bonuses and promotional offers
- Resolving technical issues and improving the platform
- Testing new games and features
3.2 Security and Verification
- Verifying user identity and preventing access by minors
- Preventing account fraud and unauthorised access
- Monitoring suspicious transactions and taking necessary action
- Ensuring data integrity and platform security
3.3 Communication and Support
- Responding to customer service requests
- Sending important account-related notifications
- Sending relevant promotional messages if you have given consent
- Notifying you of system updates or security alerts
3.4 Analysis and Statistics
We analyse aggregate user behaviour to improve service quality. No personally identifiable information is disclosed separately in this analysis.
Disclosure and Sharing of Information
abc8 bat never sells your personal information to third parties. However, in certain circumstances it may be necessary to share information in a limited way.
4.1 Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support. These partners receive only the information needed for their specific tasks and are required to follow our privacy standards.
4.2 Identity Verification Agencies
We work with identity verification agencies to ensure account security and prevent access by minors. Only the information strictly necessary for verification is shared in this process.
4.3 Legal Obligations
If we are legally required to do so or directed by a court order, we may provide the relevant authorities with necessary information. The scope of any such disclosure will be limited to what is legally required.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance and the conditions protecting the confidentiality of your information will continue to apply.
Cookies and Tracking Technologies
Cookies are used on the abc8 bat website. Cookies are small data files stored in your browser that help improve the quality of our service.
5.1 Essential Cookies
These cookies are essential for the core functions of the website — such as maintaining login sessions, security verification, and managing the payment process. Without them the platform will not work properly.
5.2 Functional Cookies
These cookies remember your preferences — such as language selection or display settings — so you do not need to reconfigure them each time.
5.3 Analytical Cookies
These cookies help us understand how users are using the site. The data collected is aggregated and anonymous; no individual is identified separately.
5.4 Cookie Controls
You can stop or limit cookie acceptance at any time by changing your browser settings. However, disabling essential cookies may cause some services to stop working properly.
Data Security Measures
To protect your information, abc8 bat follows industry-standard technical and organisational measures.
6.1 Encryption
All connections to the website are encrypted using SSL (Secure Socket Layer) technology. All data exchanged between your browser and our servers travels through a secure channel.
6.2 Access Controls
Access to personal information is restricted to authorised staff only. An access log is maintained for each staff member and is reviewed regularly.
6.3 Password Protection
Your password is stored using a secure hashing method. No member of our staff can ever view or know your password. Customer support will never ask you for your password.
6.4 Security Monitoring
Our systems are under active monitoring around the clock. If any unusual activity is detected automatically, action is taken promptly.
However, no data transmission over the internet can be claimed to be 100% secure. We therefore ask you to always use a strong password and not to share your login details with anyone.
Data Retention Period
abc8 bat retains your information for as long as necessary for the specific purpose it was collected. Once that purpose has been fulfilled, steps are taken to delete or anonymise the data.
7.1 Data for Active Accounts
All relevant information is retained for as long as your account is active. This is necessary to improve your experience and maintain your transaction history.
7.2 After Account Closure
Even after an account is closed, financial records and transaction history are kept for a set period. This retention is done to meet legal and audit requirements.
7.3 Marketing Data
If you wish to opt out of receiving marketing messages, your preference will be updated accordingly and no further marketing communications will be sent.
Your Rights and Controls
As a user of abc8 bat, you have certain important rights over your own information.
8.1 Right to Access Your Information
You can ask at any time to know what information we hold about you and for what purpose it is being used. On request, we will provide details of that information.
8.2 Right to Correct Your Information
If any of your stored information is incorrect, you can request a correction. This can be done through your account settings or via customer support.
8.3 Right to Request Deletion
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.
8.4 Right to Opt Out of Marketing Communications
You can stop receiving promotional messages at any time. However, it is not possible to stop service-related messages (such as transaction confirmations or security alerts).
To exercise any of these rights or for any questions about your information, please contact our customer support team. Our support team is available 24/7 in Bengali and English. For general queries, please read our FAQ page.
Protection of Minors
abc8 bat strictly follows a 21+ age policy. Our platform is for adults aged 21 and over only.
We never knowingly collect information from minors. Age verification is in place at the time of registration, and re-verification is carried out through a national ID during account verification.
If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the information. For more details on responsible gaming, please see our Responsible Gaming Guidelines page.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about the Privacy Policy, please contact the abc8 bat customer support team.
Contact Methods
- Live Chat: Click the chat button at the bottom right of the website to speak with us directly — support available 24/7
- Email: [email protected]
After a complaint is submitted, we will try to respond as quickly as possible. More complex matters may take a little longer to resolve, but every complaint is taken seriously.
For more general information about our services, please visit our About Us page.
This Privacy Policy applies to all services on the abc8 bat platform. It is the user's own responsibility to read and understand it. If any changes are made to the policy, this page on the website will be updated and the "Last Updated" date will change.